FAQ

What time of year is lodging available for camps and conferences?
On-campus lodging is available from mid-May through early August each year.

How do I reserve space on campus for my summer camp or conference?

In which residence hall will my group be living?
Our groups are housed in one of three neighborhoods on our campus. You will be able to request a specific residence hall or neighborhood on the reservation request form, although halls cannot be guaranteed until close to conference season when our staff has evaluated each groups’ needs and requests.

Our staff is happy to discuss each hall’s unique characteristics, so don’t hesitate to ask.

Is there a deposit due to reserve space?
A deposit of 10% of the quoted total is due in order to reserve your space. It is recommended that deposits are paid as soon as possible to avoid interruptions in your reservation.

What are the dining halls’ hours?
The typical dining hall hours are as follows:

Breakfast 7:00am – 8:30am
Lunch 11:30am – 1:30pm
Dinner 5:00pm – 7:00pm

Breakfast on weekends is served upon request prior to your group’s arrival.

Please share your anticipated dining times with the conference services staff to help us prepare for you.

When is the official roster due and in what format?
Our staff will email an Excel roster for you to fill in your guests’ information. The roster must be filled-in exactly as instructed, and returned by the deadline given to you – usually two weeks to 10 days prior to check-in. Following the roster instructions will ensure that our staff can adequately prepare for your group.

What should I do if my participants have special dietary needs or food allergies?
Our dietician and dining staff are prepared to help groups through dietary needs. Please let the conference services staff know about your participants’ dietary needs or requests as soon as possible.

Are there extra steps a group needs to take if bringing minors (under age 18) to campus?
Yes; the ECU Minors on Campus Regulation guides groups bringing minors on campus. Our Youth Programs and Camps Office will help groups navigate this regulation, so please contact them at youthprograms@ecu.edu or 252-328-4759.

Who do I contact if I need assistance while my group is on campus?
Our Conferences Services staff can assist you while you’re on campus.  We are open from 8:00am – 8:00pm daily throughout the summer.  After 8pm a Conference Assistant can be reached via cell phone.

An emergency after-hours phone number will be provided to you via the in-room brochure.

If you have a maintenance problem, you’ll be able to contact Conference Services staff.

ECU Campus Police can be reached at 252-328-6150. For emergencies, call 911.

Is there wireless internet in every room?
Yes, and wireless log-in information will be shared in the in-room brochure.

Are there computer labs guests can use?
There is a computer lab in the College Hill NSO, which is open during the NSOs operating hours. Guests will need temporary log-in credentials to use the computers, so please notify us at least one week prior to check-in so we can set that up for you.

There is another computer lab on West End in White Hall, which can be arranged for use by your group for a fee. Please contact our staff for more information.

What is the charge for lost keys?
The conference will be billed $120 for each lost room key, and $30 for each lost key fob or suite key that is not returned at the time of check-out. Individuals will not be able to pay ECU for lost keys/fobs; it is the groups’ responsibility to collect fees from individuals as the charges will be applied to the group’s invoice.

Lost keys must be reported to the NSO for security reasons.

What size are the beds in the rooms?
The beds in all halls are twin XL.

What should I ask my participants to bring for their stay?
Unless you have reserved linens through our conference staff prior to check-in, your group should bring twin XL sheets, towels, pillow and soap/shampoo. The NSOs keep extra pillows, towels and bed linens for groups, but the group will be charged for them on their invoice.

What if a guest leaves something behind in the residence hall?
Campus Living is not responsible for personal items that are left behind by guests. We will notify the conference director of any found items. If the items are unclaimed for one week, the Campus Living staff will consider the items abandoned.

When will I be invoiced for my program?
Invoices for the charges less the deposit will be sent following check-out.

What is your contact info in case I have further questions?
We can be reached at Contact Us  or 252-328-6110.